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What are the priorities and how much awareness of UX Exists?

With a UX Discovery Tour Plan you can find out what problems users are experiencing.

Ask yourself what you want to learn, put together a list of interviewees and write down some questions you want to ask. They will probably include user role, goals, objectives and their priorities. Also find out if there are there any barriers or unanswered questions.

Start Discovering

Set up 30 min user interviews, explain to them why it will help and above all, be polite.

Digest What You Found

• Review notes, find themes, expectations
• Validate assumptions about users
• Log problems, concerns or things tried or untried
• Have some questions to follow up with and find out who wants to be involved

Sharing Is Caring

Share what you learn by taking good notes. Think in advance how you report and list the top 3 priorities.